ACCOUNT
Register for an account by providing your name, email address and password.
Shipping and payment details will be saved after you successfully complete your first checkout.
After registering and placing your first order, you will be able to access your Order History and edit your shipping address(es) through My Account. You will also be able to check your order status and access shipping and tracking information by clicking on individual orders.
Returning customers are recommended to sign-in prior to shopping. You can do this by clicking the “person” logo at the top right hand corner of the page. Items added to cart while browsing will be saved in Your Cart for your next visit, unless they sell out.
To reset your password, follow this link and click the “Forgot your password?” button.
MY CART
To add items to your Shopping Cart, click “Add to Cart” after selecting your style, size and variation (i.e. pattern or print). To remove an item, go to your Shopping Cart and select “Remove.” You can also change item quantity in your Shopping Cart under the “Quantity” column.
PAYMENT METHODS
The following payment methods are currently accepted: American Express, Discover, Mastercard, VISA, Google Pay, Apple Pay and Paypal.
Alternate payment methods may be accepted depending on the situation (CashApp, Venmo, Ko-Fi).
SHIPPING & CHECKING OUT
Shipping is calculated at checkout and based on your location. International customers are responsible for any fees incurred during shipping (e.g. customs, taxes, other fees). You can input, edit or delete your shipping address(es) during checkout, or by accessing your address book on My Account.
PROBLEMS WITH CHECKOUT
Card issues can come up during busy times. If your card was charged twice or charged without an order confirmation, contact me at BlackeHavocStudio (at) gmail.com. Please keep in mind that charges are never made when you have not received an order confirmation by email.
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Incorrect charges should remain pending until they disappear completely, and your account should not process these payments. If you believe a false charge went through, please contact me immediately to cancel. I recommend contacting your bank directly if I'm unable to resolve the issue on my end.
ORDER CANCELLATIONS
One order cancellation per 3 months per customer account. Order issues caused by website or cart issues (such as duplicate orders) will be automatically canceled and will not count as a customer cancellation. Please note that accounts that abuse this privilege may be suspended.
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FAQs (Frequently Asked Questions)
Is an item I’m interested in going to be restocked?
Some prints or designs may be retired. As I make improvements to existing designs, I want to make sure you get the best of what I have to offer as my art evolves. At certain times I may offer limited edition prints or restock certain designs if there is enough interest.
Accessories like stickers, buttons, etc, will be continually restocked, however—please check individual item descriptions for specifics.
What do you plan on making in the future?
I plan on continuing a series of illustrations, enamel pins, stickers, and stationery. I have some painting and sewing projects I'm working on, and eventually I'd like to venture into screen printing my own designs.
Can I resell your work?
Not at this time. If something doesn’t fit you or you just don’t like it, I ask that you gift it to a friend or family member or consider donating it.
Do you do custom orders?
Yes, I do take custom orders and commissions! Please contact me directly via email, web form, or social media for pricing.
Do you do bulk/wholesale orders?
Yes, I would love to partner with your business for large orders!
Please contact me directly via email or web form for pricing and discounts.
Can I purchase your designs for my own use?
At this time, no. I have had this question asked before, and I politely ask that you refrain from replicating or duplicating my work, even if it is for home and not commercial use. Please respect all artists' wishes, their time and effort they put into creating their works.
Do you do collaborations?
I am always open to collaborations with other artists and brands!
If you don’t see the answer to your question here, please feel free to reach out to me directly by emailing BlackeHavocStudio (at) gmail.com or message me via Facebook, Instagram, or Twitter.
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